Service Request
Schedule repair, maintenance, or technical support for your excavator. Our certified technicians are ready to help across Africa.
Request Service Now →Whether it's a breakdown, scheduled maintenance, or troubleshooting, our experienced service team is here to minimize downtime and keep your projects moving.
Fill out the form with your machine details and issue description.
Our team reviews and contacts you within 4 hours (business days).
We assign a certified technician and schedule on-site or remote support.
Work completed, and we follow up to ensure satisfaction.
Our team is based in China and provides remote technical support to customers across Africa. We do not have on-site service locally — all assistance is delivered via video call, diagnostics, and remote guidance.
For other countries, remote support is also available. Please contact us to discuss your specific equipment needs.
For urgent issues, our support team is available 24/7.
Service hours: Monday–Saturday, 8:00–18:00 (EAT). Emergency support available 24/7.
For standard requests, we respond within 4 business hours. For urgent/emergency, we aim to contact you within 1 hour.
If the issue is covered under warranty (engine, hydraulics, etc.), parts and labor are free. For non-warranty repairs, we provide a transparent quote before starting work.
Yes, we offer repair and maintenance services for all brands and models, regardless of where you bought them.
Absolutely. Many issues can be diagnosed via video call. Our technicians guide you through checks to minimize downtime.
We accept bank transfer (USD), mobile money (M-Pesa, etc.), and credit card. Invoicing available for corporate accounts.
Yes, we provide customized service contracts for businesses with multiple machines. Contact our team for a proposal.