sales-01@richreach.cn
amy@richreach.cn
Frida:+86 18110289118
Amy:+86 18297527921
Support Center

Support Center

Get help with your equipment, parts, shipping, and after‑sales service.

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After‑Sales Service

Warranty claims, maintenance scheduling, and on-site technical support — available wherever you operate.

Parts Ordering

Genuine filters, hydraulic pumps, undercarriage parts – fast delivery to your site.

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Shipping & Logistics

Track your order, customs clearance documents, and estimated arrival times.

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Technical Documents

Operator manuals, service guides, and specification sheets for all models.

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Training & Videos

Step-by-step operation tutorials, safety tips, and machine walkarounds.

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Business & Payments

Invoicing, financing options, LC procedures, and contract support.

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Contact Our Support Team

We’re available Monday–Saturday, 8:00–18:00 (EAT). For urgent matters, use the emergency line.

+86 19355385977 (WhatsApp / Call)
sales-01@richreach.cn
amy@richreach.cn
Approx. 150m east of Baogong Ave & Dazhong Rd intersection, Longgang Comprehensive Economic Development Zone, Yaohai District, Hefei, Anhui (about 250m east of Poly Luolan Spring)
24/7 Emergency Support: +86 18110289118 (for critical machine breakdowns)

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We reply within 24 hours on business days.

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