Warranty Information
Your peace of mind is our priority. Learn about our comprehensive warranty coverage for used excavators.
Contact Warranty Team →At Rich Reach, every used excavator undergoes a rigorous 180-point inspection before shipment. We stand behind our machines with a clear, straightforward warranty that gives you confidence on your job sites across Africa.
Main engine, turbocharger, fuel injection pump, transmission, and differential.
Main hydraulic pump, main control valve, swing motor, and travel motors.
Boom, arm, bucket, upper frame, and undercarriage frames (excluding wear parts).
Purchase additional coverage for high-hour operations. Ask our sales team for details.
| Component Category | Coverage Period | Notes |
|---|---|---|
| Engine (Caterpillar, Volvo, Doosan, Hyundai) | 6 months / 1,000 hours | Cylinder block, crankshaft, pistons, cylinder head, turbocharger, injection pump |
| Hydraulic Main Pump & Main Control Valve | 6 months / 1,000 hours | Original manufacturer specifications |
| Swing Motor & Travel Motors | 6 months / 1,000 hours | Internal components only |
| Hydraulic Cylinders (Boom, Arm, Bucket) | 3 months / 500 hours | Seals excluded as wear items |
| Electrical System | 3 months / 500 hours | Alternator, starter motor, sensors |
| Undercarriage (Rollers, Idlers, Sprockets) | 3 months / 500 hours | Structural integrity, not track links/bushings wear |
Notify our support team within 48 hours of any abnormal condition.
Provide photos, videos, and machine hours. Our technician evaluates remotely.
Upon approval, replacement parts shipped to your location or repair arranged.
We verify the repair and close the claim with documentation.
Upgrade to our Premium Extended Warranty for 12 or 24 months of additional coverage on major components. Ideal for rental fleets and high-usage projects.
Request Extended Warranty QuoteYes, the remaining warranty period can be transferred to the new owner. Please notify our support team and provide the new owner's details for registration.
Standard warranty covers replacement parts and labor for approved repairs within the coverage period. Extended plans may have different terms.
We have partner service centers in Kenya, Nigeria, Ghana, South Africa, and Tanzania. For remote sites, we can ship replacement parts and provide remote troubleshooting support.
Contact our warranty team with the machine serial number and a description of the issue. We'll verify coverage within 24 hours.
Yes, extended warranty can be purchased within 30 days of machine delivery. After that, a machine inspection may be required.
Our dedicated warranty specialists are ready to assist you.